Make Sure You Know Who You Are Dealing With

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Throughout the internet, you will find examples of home improvement companies that went out of business within 3-5 years. For you, as a homeowner, this can make service and warranty claims a hassle. That’s why when you are choosing a window replacement company; you should take the time to examine all the points that make a company reputable, their product (including its energy efficiency ratings), the manufacturer’s warranty and the labor warranty regarding installation.

First, search the Better Business Bureau to see how long the company has been in business and if all customer complaints on record have been satisfied. Then, check with the State of Louisiana Licensing Board for Contractors to make sure the company is listed (it is required by law that contractor be licensed or registered to bid and/or perform work in Louisiana).

According to the Louisiana licensing board, home improvement projects are a top source of consumer complaints nationwide. Before work begins, you should ask for a company’s contractor’s license number, liability insurance and workman’s compensation insurance.  For more information about what to be aware of when hiring a home improvement contractor, read the State of Louisiana’s publication, “Weathering The Storm”.

But don’t stop after researching the company who wants to sell you replacement windows, the next step is to check on the stability of the manufacturer. If the window manufacturer goes out of business, it doesn’t matter how ironclad your “lifetime warranty” is. Consider this example:  In 2012, Gorell Windows went bankrupt and was purchased by Soft-Lite windows. Although Soft-Lite continued to make products under the Gorell brand, they were not the same products. Gorell’s customers, who purchased windows prior to 2012, were left without warranty or access to replacement parts.  The complaints listed on the Better Business Bureau website reveal what a nightmare it was for Gorell’s customers, 72.73% of customer complaints involved guarantee/warranty issues!

In 2008, Republic Windows and Doors filed for bankruptcy and because Republic’s assets changed companies several times from 2008-2012, its customers were also left in limbo regarding warranty issues. In addition, Shuco Homecraft Windows stopped selling vinyl windows in 2008 due to performance issues with their product as a result of improper installation.

At LAS Enterprises, we have been supplying the home improvement needs of the Gulf Coast region for nearly 60 years. An A+ Accredited member of the Better Business Bureau since 1989, we are an approved contractor with the Louisiana Licensing Board for Contractors and an approved manufacturer by the Florida Professional and Building Regulation.  When you choose LAS, you choose a company that cares. We believe in providing the best quality at the best value.

So Buy the Best. Buy LAS.

Call us today for your FREE estimate!

Posted in: Buyer's Guide Doors Home Improvement Home Owner Advice Storm Protection Windows

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